PRACTICE INFORMATION SHEET
WE ARE A FULLY ACCREDITED GENERAL PRACTICE – open since 2017
Dr Mirza Salman Baig MBBS FRACGP
He is a general practitioner with a special interest in the management of chronic conditions, skin cancer checks, travel health, sexual health clinic and aesthetic medicine Moles and skin tag removals, Genital Removal.
Dr Thomas Springer MBBS FRACGP
He has been trained extensively in family medicine, including
women’s and children’s health, mental health, men’s health, Chronic
Disease Management (GP Management Plans), Travel Medicine,
Hypertension, Cholesterol, Diabetes and General Medicine and
excision of skin lesions.
ALLIED HEALTH PROFESSIONALS
Melda Nazenin Psychologist
OUR MEDICAL CENTRES are committed to comprehensive general practice care to all individuals and families in this community. We have a shared database between our centers, so your clinical information is available wherever you attend.
APPOINTMENTS – Consultation is by appointment. Patients presenting without an appointment will be fitted in at the earliest available time. Urgent medical matters will always be dealt with promptly. Please “check-in” with reception on your arrival to avoid an unnecessary delay in the waiting room. Please cancel appointments prior to the allocated time.
Every effort is made to keep to appointment times, but this is difficult due to emergencies, walk-in patients or unexpected longer consultations. To help us schedule appropriately, please tell our receptionists if your consultation is likely to be long (e.g. insurance medicals, Workcover or mental health plan, pap smears, counselling, excisions, and if more than one member of the family is to be seen.
ONLINE APPOINTMENTS: Visit our website www.aryshealth.com.au/online-appointment and book your next appointment online! We are also starting to develop some great patient resources – so keep an eye on the website.
CONTINUITY OF CARE AND DOCTOR OF YOUR CHOICE. We
endeavor to help you see the doctor of your choice. All evidence suggests that communication between doctor and patient is improved when a good relationship exists between both parties. We recognize it is not always possible to see the same doctor, so our system of recording notes takes this into account.
WAITING TIME – We have several measures to assist in streamlining the waiting room and improving patient flow in our Medical Centre. Please advise the type of appointment you need when booking, or if the Doctor or Nurse has advised you about getting something done at your next appointment. Please remind reception on arrival.
STERILISATION – All reusable instruments used for procedures are sterilized in an autoclave under high temperature and pressure conditions to meet the Australian Safety Standards. Disposable equipment is used in many instances to ensure patients safety.
RECEPTIONISTS: Liliane Chalhoub
Practice Manager: RAZA
HOME VISITS – We do provide house calls for regular patients of this practice when necessary on request. It is usually better if you can attend the surgery as this is better equipped for examination and treatment.
AFTER HOURS – If you require medical attention afterhours please ring the afterhours GP 1300 Home GP 4663 47, For emergencies ring 000 or attend the closest hospital to you.
TELEPHONE CALLS – Doctors can take phone calls when time permits. If busy, or involved with another patient, they may elect to call you back. The nurse can help determine urgency. Most problems are best dealt with in a consultation.
PROCEDURES – The doctors can perform many minor surgical procedures if required (e.g. removal of moles or skin lesions, treatment of simple fractures). Cryotherapy (for skin cancers and warts etc.), nebulizer, pap smears and resuscitation equipment are available. A longer appointment time may be required for some procedures so please inform the receptionist.
INVESTIGATIONS- The doctors in the practice can perform electrocardiograms (ECG), lung function testing, and blood sugar testing, pregnancy tests, hearing tests. Blood collection for pathology, X-rays, CT scans, ultrasound, mammograms, and endoscopy tests can be arranged elsewhere when needed.
PATIENT TEST RESULTS – Patients are required to return for a consultation to obtain test results, preferably with the doctor who ordered your tests. If any results are abnormal and/or require urgent attention we will contact, you. To facilitate this, please make sure reception have your current phone number and address details when booking or on settling your account.
PATIENT RECALL FOR PREVENTATIVE CARE – To further improve our service to you, we have implemented a Patient Register for Preventative Activities. This is a Reminder/Recall System in which we contact the patient by either mail or phone for follow-up of a preventative activity such as a skin check, cholesterol check, blood pressure check, Pap smear, Mammogram or Prostate examination etc. Our practice also takes part in state and territory registers which help us work out who is due to be seen. Patients attending this practice will automatically be included on our Reminder/Recall system. Patients are requested to inform the Doctor, Nurse or Reception if they choose not to be included. You will need to sign a form if so, for us to keep on record. We also offer the opportunity for patients to initiate these reminders/ recalls being sent to them. Please speak to your doctor or nurse about arranging this. The purpose of this register is purely as a service to patients from this practice and confidentiality is ensured always.
If you wish to opt out of our recall system, please tell your doctor.
CHRONIC DISEASE PREVENTION- We are committed to helping our patients prevent the development of chronic disease. We encourage you to take advantage of our practice nurses and the time you spend with your doctor to “measure up” and have your modifiable lifestyle factors assessed. We can also offer Cardiovascular risk and Diabetes risk assessments. Please ask at Reception. Once filled in please give this to your doctor or the nurse.
HEALTH ASSESSMENTS- For our patients over 75 we recommend a yearly health assessment which is a comprehensive review of a wide range of health issues. Home assessments can be arranged. Patients aged 45-49 are also eligible and encouraged to have a detailed health check to help identify chronic diseases for which you may be at risk.
TRANSFER OF MEDICAL RECORDS – If you require a copy of your records to be sent elsewhere our practice sends a summary for free but may charge up to $30 for preparing complete records.
DISABILITIES – It is surgery policy to cater for people with special needs and disabilities. If you are experiencing difficulties, please approach our staff who will be very willing to assist.
BILLING POLICY- To deliver and maintain the high quality of health care provided at ARYS HEALTH Medical Centre, we are unable to bulk-bill all consultations. Payment is required at the time of consultation with either EFTPOS or cash. We do not accept cheques.
Details of specific consultation fees can be obtained from our Receptionists.
*In most cases we have a 2% surcharge on credit card payments.
BULK BILLING IS AVAILABLE FOR-
Consultation is bulk billed for eligible Medicare Card holders
and – Overseas Student Card Holders (OHSC): BUPA,
MEDIBANK, AHM, NIB
Standard Consultations from $75 – Private Insurance Patients and Visitors
A small gap fee is charged for equipment and is discussed with the patient prior the procedure.
Moles and Tag Removal – Mole removal consultations are not bulk billed. However, consultation is covered if client decides to go ahead with the procedure.
Pricing varies from client to client depending upon the number, location, size etc. of the mole.
Your doctor will advise you about the pricing after consultation.
Mole or skin lesion examination is bulk billed if it is for medical reasons.
YOUR MEDICAL INFORMATION & YOUR PRIVACY – All doctors at
HEARING OR LANGUAGE ISSUES? – To help our GP’s ensure they fully understand the nature of their patients’ problem and patients fully understand the outcome of the consultation we use an Interpreter service where necessary.
THIS PRACTICE IS ACCREDITED– which is the process of measuring and ensuring quality in the General Practice. Accreditation is based standards developed by the Royal Australian College of General Practitioners and Government representatives.
Accreditation is a sign of this practice’s ongoing commitment to Quality Patient Care.
COLLABORATIVES AND DIVISIONAL EVENTS
Our practice is heavily involved in participating in National Collaboratives which help the Government provide feedback to other practices regarding pooling of knowledge, expertise and resources.
PATIENT RIGHTS AND FEEDBACK – We recognize that patients have certain rights and we will endeavor to support these rights. If you are unhappy with any aspect of the services we provide to you or if you feel your rights are not supported, we would appreciate your comments. Your doctor, the Practice Manager or the receptionists on duty are available to discuss any problems you may have.
Should you wish to take any complaints further you can contact: Health Care Complaints Commission
323 Castlereagh St, Haymarket NSW 2000, Ph: (02) 9219 7444