(FAQ)

Frequently Asked Questions

What is bulk billing?

Bulk billing refers to an arrangement whereby a doctor is paid directly by Medicare or health insurance providers, on behalf of the patient for a medical service. This arrangement also means that the amount paid for each medical service is the amount set by the Australian Government. And this also means no out of pocket expenses from patient.

Not all consultations can be bulk-billed. For example, occupational health and WorkCover consultations are not covered at all by Medicare and need to be paid for privately.

Do you bulk bill?

Yes. We bulk bill for our general practitioner visits as well as pathology service for eligible patients.

What if I don’t have a Medicare card? Can I still see a doctor?

We can’t bulk bill if you don’t have a Medicare card – that is, you are not eligible for Medicare. You will be charged a private fee. This starts from $75.

What if I forget or have lost my Medicare card?

If you are an existing patient and your Medicare card still current (that is, it’s not expired), your visit can be bulk billed. If you are a new patient, we can bulk bill your visit IF we can validate your details with Medicare; otherwise you will be charged a private fee.

Can I use someone else’s Medicare Card?

No, absolutely not. This is fraud, Medicare considers this fraud and we strongly discourage this practice.

Can I have a phone consultation with a doctor?

No. Our doctors do not offer phone consultations. We recommend booking an appointment to discuss any health issues with your GP.

How can I get my files transferred?

You can tell our receptionist who will provide you a Medical Records Request Form to complete. We can send this form to your previous medical centre for you. If there’s any fee associated with this, you’ll have to pay this directly to your previous medical centre before your records can be transferred.

If you would like your records sent elsewhere, you’ll need to provide us with your signed consent form and new practice details. Your new practice will have a template for you to fill in. You’ll need to pay the applicable fees before we can process your request

Is it necessary to make an appointment to see a doctor?

We encourage you to book appointments so that you can see the same doctor every time you visit us. This is important so that your health and care is taken care and managed by someone who knows you and is familiar with your medical history. We encourage this practice.

That said, our doctors, of course, will see walk-in patients.

How do I make an appointment?

You can Book online  or call the practice on (02) 8188 2299, tell the receptionist your name and whether you’re an existing patient. You’ll also need to let us know what day and time you would like to come in and which doctor you’d like to see as well as a brief reason for your visit, e.g. vaccination, general check-up, etc. Long appointments are available upon request.

For an urgent appointment, please come directly to the practice and you will be seen as soon as possible.

Can I make an appointment for someone else?

How do I become a patient at ARYS Health?

When you come in, we will ask you some information to verify your identity as well as your Medicare/private health insurance card and Health Care or Pension cards.

Do you provide Home Visits?

Not ordinarily, sorry. However, for our regular elderly, immobile patients with difficulty travelling to our practice, home visits can be negotiated with their usual doctor.

Can I get a blood test at Arys Health?

Yes. We have a full on-site pathology service for patients referred by our doctors.

Do I need to fast for my blood test?

Depends. Your doctor will tell you if you need to. Your doctor will also give you instructions for your blood test during your consult. If you are still unsure, you can ask our reception who can ask our pathology collector on your behalf.

Do you see WorkCover patients?

Do you offer vaccinations / immunisations?

Yes. You’ll need to advise our receptionists when booking an appointment that you need to have an immunisation (or two). You’ll need to remind them again when you arrive at the practice.

For childhood immunisations, remember to bring your child’s immunisation record and/or “Blue Book” to the appointments.

Do you do travel vaccines?

Yes. We encourage you to make an appointment with one of our doctors 6-8 weeks prior to your departure date for a comprehensive travel vaccination consultation. Preparation is key, and you’d rather be safe than sorry.

How do I get my test results?

You’ll need to book an appointment to get your test results. Your test results will not be given over the phone.

Can I get my medical certificate and/or referral changed or backdated?

Absolutely not. This is fraud. We refuse to engage in fraudulent activities, thus we cannot backdate medical certificates past the day you saw the doctor for the condition.

If you need your medical certificate extended, you’ll need to see your doctor so they can evaluate your condition and treat you accordingly.

What’s your cancellation policy?

We require at least 2 to 4 hours’ notice to cancel GP appointments and 24 hours’ notice for everything else. If you’ve repeatedly cancelled appointments, we will have no choice but to charge you a private fee.

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